Privacy Policy — ak1111

ak1111 ("ak1111", "we", "us", or "our") operates an online casino and sports-betting platform accessible at ak1111.app, designed to serve players in Bangladesh. As part of providing this service, ak1111 collects, processes, and stores certain personal data relating to our registered players and visitors to our website.

This Privacy Policy ("Policy") sets out in clear and formal terms what personal data we collect, the purposes for which it is processed, the parties with whom it may be shared, how long it is retained, and the rights available to you as a data subject. This Policy applies to all users of the ak1111 platform, including registered account holders, prospective players who have browsed the platform without registering, and any individual who communicates with our support team.

This Policy should be read alongside our Terms & Conditions, which govern your contractual relationship with ak1111. In the event of any inconsistency between this Policy and the Terms & Conditions on a data protection matter, this Policy shall take precedence.

For the purposes of applicable data protection law, ak1111 acts as the data controller in respect of the personal data collected from users of the ak1111 platform. This means that ak1111 determines the purposes for which, and the means by which, personal data is processed.

If you have any questions about how ak1111 processes your personal data, or if you wish to exercise any of your data subject rights described in Section 10 of this Policy, you may contact us using the details provided in Section 14.

ak1111 collects the following categories of personal data from users of the platform:

ak1111 does not collect or process special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents submitted for KYC purposes may incidentally contain such information.

ak1111 collects personal data through the following means:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotional survey.
• Automated technologies: Technical and usage data collected automatically when you access the ak1111 platform, including via cookies, server logs, and session-tracking technologies. See Section 9 for details on cookies.
• Third-party payment providers: Confirmation data received from bKash, Nagad, Rocket, Upay, SureCash, and Tap when you initiate a deposit or withdrawal transaction. ak1111 does not receive or store your full mobile financial service account credentials — only transaction reference data and account identifiers are shared.
• Identity verification services: Where ak1111 engages a third-party KYC provider to assist with document verification, that provider may share the results of verification checks with ak1111 in order to complete the onboarding process.
• Publicly available sources: In limited circumstances, ak1111 may cross-reference information against publicly available records for fraud prevention or legal compliance purposes.

ak1111 processes your personal data only where a lawful basis exists for doing so. The primary purposes and corresponding legal bases are as follows:

• Account creation and management — necessary for the performance of the contract between you and ak1111 (our Terms & Conditions). Without this data, we cannot provide you with a functional account.
• Payment processing — necessary for the performance of the contract and to fulfil our obligations in processing your deposits and withdrawals via bKash, Nagad, Rocket, and other approved methods.
• Identity and age verification (KYC) — necessary for compliance with legal obligations relating to anti-money laundering (AML), counter-terrorism financing (CTF), and underage gambling prevention. All players must be 18 years or older.
• Fraud prevention and security — necessary for the purposes of our legitimate interests in protecting the integrity of the platform, detecting and preventing fraud, money laundering, and other prohibited conduct.
• Customer support — necessary for the performance of the contract and for our legitimate interest in resolving disputes and assisting players effectively.
• Responsible gaming monitoring — necessary for our legitimate interest in identifying players who may be exhibiting signs of problem gambling and offering appropriate intervention tools, in accordance with our Responsible Gaming obligations.
• Platform improvement and analytics — based on our legitimate interest in understanding how players use the platform in order to improve the user experience, fix technical issues, and develop new features.
• Marketing communications — based on your consent, where you have opted in to receiving promotional content from ak1111 regarding bonuses, new games, BPL betting offers, or seasonal promotions. You may withdraw this consent at any time.
• Legal and regulatory compliance — necessary to comply with applicable legal obligations, including responding to lawful requests from authorities and maintaining records as required by law.

ak1111 does not sell, rent, or trade your personal data to any third party. We may share your data in the following limited and controlled circumstances only:

• Payment service providers: bKash, Nagad, Rocket, Upay, SureCash, and Tap receive the minimum data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and data security obligations.
• Identity verification providers: Third-party KYC and document verification services engaged by ak1111 may receive copies of identity documents you submit. These providers are contractually bound to process such data solely for the purpose of verification on ak1111's behalf.
• Technology and infrastructure partners: Hosting providers, content delivery networks, and platform technology partners who provide the infrastructure on which ak1111 operates may have access to technical data as part of their service delivery. All such partners are subject to data processing agreements requiring appropriate security standards.
• Game providers: Where you play games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, or Spribe, limited usage data (such as bet amounts and game session identifiers) may be shared with those providers for the purpose of game operation and results validation. These providers do not receive your identity or contact data.
• Legal and regulatory authorities: ak1111 will disclose personal data to law enforcement agencies, regulators, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. ak1111 will not disclose data beyond what is legally required in such circumstances.
• Business transfers: In the event of a merger, acquisition, or transfer of ak1111's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy arrangements.

In all cases of data sharing with third parties, ak1111 ensures that appropriate contractual safeguards are in place to protect your personal data consistent with the standards set out in this Policy.

ak1111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data (identity, contact, financial): Retained for the duration of your account relationship with ak1111 and for a minimum of five (5) years following account closure, to meet AML record-keeping and legal compliance requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC and verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the relevant interaction, unless a longer period is required for an ongoing dispute or legal proceeding.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it may be aggregated and anonymised for statistical analysis purposes.
• Marketing consent records: Retained for as long as you remain opted in to marketing communications, plus a reasonable period thereafter to demonstrate compliance with consent requirements.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond these periods due to a specific legal obligation or active dispute, the retention will be limited strictly to what is necessary for that purpose.

ak1111 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the ak1111 platform is encrypted using SSL 256-bit encryption, ensuring that data in transit cannot be intercepted by third parties.
• Password hashing: Account passwords are stored using industry-standard one-way hashing algorithms. ak1111 does not store plaintext passwords and cannot retrieve your password — only reset it.
• Access controls: Access to personal data within ak1111's systems is restricted on a strictly need-to-know basis. Staff access is governed by role-based permissions, and all access events are logged and monitored.
• Two-factor authentication: Additional verification steps are available during login and withdrawal processes to protect your account from unauthorised access.
• Regular security audits: ak1111's platform and infrastructure undergo periodic security reviews to identify and remediate potential vulnerabilities.
• Secure data storage: Personal data at rest is stored on secured servers with restricted physical and logical access. Backup copies are encrypted and stored separately.

While ak1111 employs all reasonable security measures, no system can be guaranteed to be entirely impenetrable. In the event of a data security incident affecting your personal data, ak1111 will notify affected users in accordance with applicable legal requirements and take all reasonable steps to mitigate any harm.

ak1111 uses cookies and similar tracking technologies on the platform to ensure proper functionality, enhance your user experience, and gather analytics data that helps us improve the service. A cookie is a small text file stored on your device when you visit a website.

The following categories of cookies are used on the ak1111 platform:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session cookies that maintain your logged-in state, security tokens, and load-balancing identifiers. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as your selected language, display settings, and responsible gaming tool configurations, so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the platform — including pages visited, time spent on each section, and features used. This data is used solely to improve the platform and is not linked to individual identifiable profiles.
• Security cookies: Used to detect and prevent fraudulent activity, including repeated failed login attempts and suspicious transaction patterns.

ak1111 does not use third-party advertising cookies or behavioural tracking cookies that monitor your activity across other websites. You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the platform and may prevent you from accessing certain features.

As a data subject, you have the following rights in relation to the personal data ak1111 holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Subject Request" and a description of your request.

• Right of access: You have the right to request a copy of the personal data ak1111 holds about you, along with information about how it is processed. ak1111 will respond to verified access requests within 30 days.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by ak1111 be corrected. You may also update certain data directly through your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where there is no overriding legal basis for continued retention. This right is subject to ak1111's legal obligations to retain certain data.
• Right to restrict processing: You have the right to request that ak1111 limit the processing of your personal data in certain circumstances, such as where the accuracy of the data is disputed or where processing is unlawful.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where ak1111 relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to the processing of your personal data where ak1111 relies on legitimate interests as the legal basis, subject to ak1111 demonstrating compelling legitimate grounds that override your interests.

ak1111 will not charge a fee for handling data subject requests in standard circumstances. If a request is manifestly unfounded, repetitive, or excessive, ak1111 reserves the right to charge a reasonable administrative fee or decline to respond, in which case the reasons will be communicated to you.

The ak1111 platform is strictly intended for adults aged 18 years and above. ak1111 does not knowingly collect, store, or process personal data relating to individuals under the age of 18. Registration is prohibited for minors, and ak1111 takes active steps to verify the age of players as part of its KYC process.

If ak1111 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately, the associated account will be closed, and any deposits or winnings will be handled in accordance with our underage gambling policy set out in the Terms & Conditions.

If you are a parent or guardian and believe that a minor in your household has registered an account on the ak1111 platform, please contact us immediately at [email protected] so that we may take appropriate action. We recommend the use of parental control software to prevent minors from accessing online gambling platforms.

The ak1111 platform may, from time to time, contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Where you interact with services provided by these third parties, you do so subject to their own privacy policies, which ak1111 does not control.

ak1111 is not responsible for the privacy practices of any third-party service provider and recommends that you review the privacy policy of any third party before sharing personal data with them. The inclusion of a reference to a third-party service on the ak1111 platform does not constitute an endorsement of that party's data practices.

ak1111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. The date of the most recent revision is displayed at the top of this page.

Where changes to this Policy are material — for example, where a new category of data is being collected or a new purpose of processing is introduced — ak1111 will notify registered players by email or via an in-platform notification prior to the changes taking effect, where reasonably practicable.

Your continued use of the ak1111 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting [email protected].

It is your responsibility to review this Policy periodically. The current version of this Policy is always accessible at ak1111.app/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ak1111 handles your personal data, please contact our dedicated data support team using the details below:

• Email: [email protected]
• Subject line for data requests: "Data Subject Request — [Your Registered Username]"
• Response time: ak1111 aims to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to formally resolve data subject requests within 30 calendar days of receipt.

When submitting a data-related request, please include your registered username and a clear description of your request or concern. Where identity verification is required before ak1111 can act on a request, we will ask you to confirm your identity via your registered contact details.